I have to give credit to WellsFargo for handling a recent situation I had- I wanted to share because I strongly believe customer service is lacking from most businesses these days. So I need to give a shout out to the peeps at Wells.
A few weeks ago I went to cash out from the ATM and noticed by balance was off by around $53. Thats a big chunk of change. So when I got home I looked up my account and sure enough, there was a $53 charge from a company named dri'swreg.com. It was so weird. I have never heard of the company. When I tried to pull it up, there was no website by that name. When I googled the name, a ton of people had fraud claims against them and when reading some postings, I learned that this company is known for randomly charging people that have never even visited their website. So anyhow, I immedietly called wellsfargo customer service and they cancelled my account, opened a fraud investigation against the company and within a few days had credited my account the money back while the investigation was going on.
Once the investigation was through, I was refunded the money from the company, who clearly had falsley charged me and now all is well. I am very pleased with how quickly everything was handled by the bank and feel that my satisfaction was very important to them.
Soooo, credit should be given where credit is due- If you are having problems with your bank, I trust wellsfargo!!
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1 comment:
Yay! I am so glad that all of that got worked out so well. We bank with Wells Fargo as well, and have always been pretty happy with their service.
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